Scheduled Maintenance For January 23rd-25th

This Friday night from 10pm ET through Saturday morning at 10am ET and again Saturday night from 10pm ET until Sunday morning at 10am ET, our secure hosting provider, Firehost, will be preforming maintenance to re-sync firewall rules across their platform.

It is likely that CheddarGetter and our customers will see no impact from this maintenance event. However, it is possible that we will experience periods of network connectivity interruption. While each server in our infrastructure could experience up to 5-10 minutes of interruption, our redundant sever configuration should minimize the potential impact in the event we are affected. To be safe, however, we are scheduling that time frame as a maintenance window.

As usual, if you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

Scheduled Maintenance For January 23rd-25th 2015-01-21T14:50:00+00:00

Introducing the New CheddarGetter Dashboard

We’ve been hard at work improving CheddarGetter. As you may know, we recently increased the security, reliability and performance of CheddarGetter with a major upgrade to our hosting platform. Today, we’re excited to share a major rework of our UI and an improved dashboard.

We’ve made CheddarGetter’s interface mobile-friendly, enabling you to check critical metrics anytime, anywhere. We’ve also developed a new dashboard that includes key subscription metrics – like churn, LTV, conversion rate, and MRR. Plus we’ve added a real-time activity feed to provide instant insight into what’s happening with your business.

Before releasing our new dashboard, we’re asking you to take a look and give us some feedback. We know there are multiple ways to calculate subscription metrics. We’d love to hear how you approach these metrics and what additional data might be valuable to you. Our intent, based on your feedback, is to dig deeper, providing drill-down views into many of these core metrics.

Currently, only the new dashboard is available for preview. However, in the coming weeks, we’ll make additional features of the new mobile-friendly redesign available as our development and testing is completed.

To check out the new CheddarGetter, log into your account here.

We welcome your feedback, particularly regarding how you would like to see the metrics calculated, and what additional information would help grow your business. You can provide feedback (good or bad) simply by replying to this message or by clicking here.

There’s a lot more in store here at CheddarGetter. We’re making major investments in account configuration, integrations, and revenue optimization, and soon we’ll be launching our brand new marketing website to the public.

It’s an exciting time to be a CheddarGetter customer. With your help and feedback, we’re confident we can make a great product even better.

Thanks for growing with us,

Team Cheddar

Introducing the New CheddarGetter Dashboard 2014-10-22T09:40:17+00:00

Scheduled Maintenance For August 18, 2014

This Monday, August 18, between 11:00 and 12:00 UTC (7am-8am EDT/4am-5am PDT), our hosting partners will be making some required changes to our infrastructure.

We don’t anticipate that will result in any downtime but as usual, we’re scheduling the entire hour as a maintenance window to be sure.

If you have any questions or concerns, please don’t hesitate to reach out to our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

Scheduled Maintenance For August 18, 2014 2014-08-12T10:47:17+00:00

Scheduled Maintenance For June 23, 2014

This Monday, June 23, between 15:00 and 16:00 UTC (11am-12pm EDT/8am-9am PDT), we’ll be performing a few package updates on our primary database server.

Due to our recent platform upgrades, we now have full redundancy at our database layer. As a result, we anticipate that this routine maintenance will cause zero downtime. However, since this is the first time we’ll be testing our forced failover system since migration, we’re scheduling the entire hour as a maintenance window to be sure. In the future, we will most likely not schedule any downtime for this sort of routine maintenance.

As usual, if you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

Scheduled Maintenance For June 23, 2014 2014-06-20T07:41:33+00:00

Important Information Regarding Our Recent SSL Upgrade

On May 14, 2014 we upgraded our SSL certificate to use SHA-256, the most widely supported SHA-2 hashing algorithm. SHA-2 was developed by NIST (National Institute of Standards and Technology) to replace the aging SHA-1 hashing algorithm which may have mathematical weaknesses.

NIST has recommended that SHA-1 not be used for digital signature generation after December 31, 2013. Microsoft will cease trusting Code Signing Certificates using SHA-1 on January 1, 2016 and SSL Certificates using SHA-1 on January 1, 2017.

At this point, most browsers, applications and servers support SHA-256. However some older operating systems and devices do not (i.e. Windows XP without SP3). Also, some systems that support SHA-256 have not been updated to trust the new root certificates used to sign newer SHA-256 certificates.

As a result, a handful of CheddarGetter customers have experienced issues connecting to CheddarGetter’s API due to SSL verification errors. This can be resolved temporarily by ignoring verification, and permanently by updating you SSL library and/or installing the Go Daddy Root 2 certificate as a trusted certificate.

We are committed to providing the highest level of security and customer service possible. We believe to have resolved all known customer issues related to this matter. However, if you are experiencing any SSL verification issues please contact us immediately on our support forum.

Important Information Regarding Our Recent SSL Upgrade 2014-05-16T13:45:08+00:00

Downtime Window Tonight – 4/11/2014

Starting at around 2014-04-10 20:00 UTC (approximately 22 hours ago) we noticed elevated memory usage on our primary database server. While primary API services continue to operate normally, we have temporarily disabled recurring transaction processing. We are working diligently to pinpoint the problem and release memory to its normal level without the need for a database server restart. However, we are scheduling a downtime window from 2014-04-12 02:00-03:00 UTC (10pm-11pm EDT/7pm-8pm PDT tonight) to reboot our primary database server if necessary. Once the db layer is stable, recurring processing will be reenabled and delayed transactions will be queued for processing.

We expect resulting downtime to be 30 seconds or less. However, if we experience an issue requiring fail over to our backup database server, we could experience as much as 10 minutes of downtime.

This is in no way related to the “Heartbleed” bug, which CheddarGetter remains wholly unaffected by, and is separate from the cut over to our new hosting platform still scheduled for Monday morning. In fact, this scenario is the type of issue that our new high availability system will help mitigate. After Monday, we will be able to rotate database servers in and out without experiencing noticeable downtime.

If you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks,

Team Cheddar

Downtime Window Tonight – 4/11/2014 2014-04-11T12:53:20+00:00

Maintenance Window For April 14, 2014

After months of planning, we’re excited to make the final cut over to our new hosting platform. This new platform is engineered to provide scalability and redundancy at every level. As we continue to grow, we’re excited to enhance performance, security and reliability for all CheddarGetter customers.

As a result of the migration, we’ll be experiencing a maintenance window on Monday, April 14, between 11:00 and 12:00 UTC (7am-8am EDT/4am-5am PDT).

We expect no more than five minutes of actual downtime during the process, and we’re working diligently to keep that time to a minimum.

As we migrate to our new platform, you need to be aware of an important change that may affect your service.

If your system does any IP-based filtering or verification when communicating with CheddarGetter, you will need to ensure your system allows communication with our new IP addresses.

Our current IPs are: 67.23.3.70 and 67.23.4.246

The new cheddargetter.com IPs will be: 198.90.23.195, 198.90.23.190, 198.90.23.192, 198.90.23.194 and 198.90.21.112

Depending on your system configuration, you may have to make modifications to your system to allow communication with our new IP addresses. Customers who are using Ogone as their payment gateway or are restricting their Web Hooks by IP address should pay special attention to this. We suggest you verify your configuration with your development team and make any necessary changes before April 14.

If you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

Maintenance Window For April 14, 2014 2014-03-26T07:00:00+00:00

Scheduled Downtime For March 19th, 2014

As a preliminary step toward migration to an improved hosting platform, we’ll be experiencing a few seconds of scheduled downtime this Wednesday, between 12:00 and 13:00 UTC (7am-8am EDT/4am-5am PDT).

We’re looking forward to this initial step in our larger migration project. We’ve been working behind the scenes for months developing a new hosting infrastructure. The new platform is engineered to provide scalability and redundancy at every level. As we continue to grow, we’re excited to be able to enhance performance, security and reliability for all CheddarGetter customers.

Over the coming weeks you’ll hear more about our final migration timing. We’ve worked tirelessly to make the migration have near zero downtime. We are aiming for less than a minute of total downtime throughout the process.

If you have any questions or concerns, please don’t hesitate to contact our team via our support forum, Twitter, or Facebook.

Thanks for growing with us,

Team Cheddar

Scheduled Downtime For March 19th, 2014 2014-03-14T11:48:00+00:00

Trello – Home of the CheeseMap

By now you’ve all probably heard of the awesome project management site Trello. Which means that you should be more than familiar with The CheeseMap – our CheddarGetter development board.

  • Want to know what we have in the works?
  • Have input on one of our suggested features?
  • Want to suggest some features of your own?

You can communicate with our Dev Team, vote for the features that matter to you, and much more just by keeping your eyes on The CheeseMap.

      Trello – Home of the CheeseMap 2014-03-14T07:18:20+00:00

      Need Some Help?


      Never fear, because now it’s easier than ever to get CheddarGetter support – or just to reach out and say hi – on Twitter, Tumblr, Facebook, or Google+.

      If we were any more heroic we’d need capes.

      Need Some Help? 2014-02-20T09:31:13+00:00